{"xsrfToken":"47d9fd1b-3c59-47c2-bdea-31e9304adacc_6523b039c6c937eaaf4f932a74fc1c9ebdf85c7a_lout","branding":{"id":"2","key":"isd","name":"Oz Click IT Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de1b2b","headerLinkHoverBGColor":"#de1b2b","headerBadgeColor":"#de1b2b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3dd2f3b4-3067-4ba9-9480-cf2d0c8436c1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OGM2YTI5ZC1lMjBiLTRmYTQtOTE3My04ODBkMDcyYjA1NTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNkZDJmM2I0LTMwNjctNGJhOS05NDgwLWNmMmQwYzg0MzZjMSI6WyJyZWFkIl19LCJleHAiOjE2NjA4MTE2NzIsIm5iZiI6MTY2MDgxMTA3Mn0.nGPYDOi6VKiWjD1pC1_yUhoGVBEbk6dDrFsvNuxURU0&client=48c6a29d-e20b-4fa4-9173-880d072b0559&mode=fit","logoId":"3dd2f3b4-3067-4ba9-9480-cf2d0c8436c1","isLogoAvailable":true,"helpCenterTitle":"Welcome to Oz Click IT Solutions IT Support","sharedPortalName":"Oz Click IT Support ","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Oz Click IT Solutions IT Support","sharedPortalName":"Oz Click IT Support ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/af1e8e49-5a8a-4b5e-98a0-198d96b8c074/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OGM2YTI5ZC1lMjBiLTRmYTQtOTE3My04ODBkMDcyYjA1NTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFmMWU4ZTQ5LTVhOGEtNGI1ZS05OGEwLTE5OGQ5NmI4YzA3NCI6WyJyZWFkIl19LCJleHAiOjE2NjA4MTE2NzIsIm5iZiI6MTY2MDgxMTA3Mn0.V0RtcgJTWNh4nJTWF8Hk9ftBPlo_opSx7DSCvBeiAQo&client=48c6a29d-e20b-4fa4-9173-880d072b0559&height=300&mode=fit","bannerMediaApiFileId":"af1e8e49-5a8a-4b5e-98a0-198d96b8c074","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"isd","projectId":10000,"serviceDeskId":2,"name":"Oz Click IT Service Desk","description":"<p>Welcome! You can raise a IT service desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"9","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://team-ozclick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4,3],"key":""},{"id":"10","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://team-ozclick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[5],"key":""},{"id":"11","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://team-ozclick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[5],"key":""},{"id":"12","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://team-ozclick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[5,3],"key":""},{"id":"13","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://team-ozclick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[5],"key":""},{"id":"14","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://team-ozclick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[5,3],"key":""},{"id":"15","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://team-ozclick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[5],"key":""},{"id":"16","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10512,"iconUrl":"https://team-ozclick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[4,3],"key":""},{"id":"17","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10533,"iconUrl":"https://team-ozclick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[6],"key":""},{"id":"18","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://team-ozclick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[4,7],"key":""},{"id":"19","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://team-ozclick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4],"key":""},{"id":"20","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"<p>If you'd like to request a desk phone, get one here.</p>","icon":10531,"iconUrl":"https://team-ozclick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[3],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://team-ozclick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"22","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://team-ozclick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[4],"key":""},{"id":"23","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10521,"iconUrl":"https://team-ozclick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[7,6,3],"key":""},{"id":"24","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10528,"iconUrl":"https://team-ozclick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[6],"key":""},{"id":"25","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10522,"iconUrl":"https://team-ozclick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[7],"key":""}],"reqGroups":[{"id":3,"name":"Common Requests"},{"id":4,"name":"Computers"},{"id":5,"name":"Logins and Accounts"},{"id":6,"name":"Servers and Infrastructure"},{"id":7,"name":"Applications"}],"orderMapping":{"3":[9,12,14,16,20,23],"4":[9,16,18,19,22],"5":[10,11,12,13,14,15],"6":[17,23,24],"7":[18,23,25]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Oz Click IT Support ","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=team-ozclick","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"47d9fd1b-3c59-47c2-bdea-31e9304adacc_6523b039c6c937eaaf4f932a74fc1c9ebdf85c7a_lout","baseUrl":"https://team-ozclick.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"48c6a29d-e20b-4fa4-9173-880d072b0559","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}